Privacy Policy

1. Introduction

CakesNet (“we”, “our”, or “us”) is a small home bakery operating in Pretoria and Tshwane, South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable privacy laws. This policy explains how we collect, use, and protect information about you when you visit our website or place an order with us.

2. Information We Collect

We collect only the minimum information needed to serve you:

• Order enquiries — name, contact number, and cake details you provide when submitting an order request via our order form.
• Contact messages — name and contact details if you reach out to us directly.
• Testimonials — your name and the review you choose to submit publicly (only with your knowledge).
• Session data — a temporary, encrypted session cookie used solely to keep administrative users logged in. This cookie contains no personal information about visitors and expires when your browser session ends.

We do not use advertising trackers, analytics platforms, or any third-party tracking scripts.

3. How We Use Your Information

• To respond to your order enquiries and fulfil cake orders.
• To communicate with you about your order (updates, collection arrangements, etc.).
• To display testimonials you have submitted and consented to publish.
• To maintain the security and functionality of this website.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

Our order form is powered by Typeform, a third-party platform. When you submit an order request, your data is processed by Typeform in accordance with their own privacy policy. We recommend reviewing Typeform's privacy policy before submitting your information.

Google Fonts are loaded from Google's servers to display our chosen typefaces. This may result in Google logging your IP address. See Google's privacy policy for details.

5. Data Storage & Security

Your personal information is stored on a private server located in South Africa. We apply reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, or loss. Access to order data is restricted to the bakery owner only. We retain order information for as long as is necessary to fulfil your order and comply with our legal obligations, after which it is securely deleted.

6. Cookies

This website uses a single, strictly necessary session cookie (cakesnet-session) which is only set for authenticated administrators. Regular visitors to this website receive no cookies. We do not use cookies for tracking, advertising, or analytics.

7. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of this website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

For any privacy-related questions, to request access to your data, or to submit a complaint, please contact us at [email protected].